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American Airlines Careers


Whether you are looking for a career in Customer Service, Software Development, Quality Assurance, or Management, American Airlines has a position for you. This is one of the largest US-based airlines, and it is located in the Dallas-Fort Worth area of Texas.

Flight attendants

Currently, the flight attendants union at American Airlines is trying to get a pay increase. The association is also calling for improved working conditions. They accuse the airline of retaliating against them by punishing them.

The Association of Professional Flight Attendants (APFA) represents over 27,000 flight attendants at American Airlines. The union is a national leader in the industry. Its goals include better operational reliability, flexibility, and pay increases. In addition, the association has been conducting surprise strikes by small crews.

The strike strategy the union has been employing is CHAOS, which stands for “create havoc around our system.” The strike strategy was first used against Alaska Airlines in 1993. The union has also used CHAOS against Southwest Airlines and US Airways.

The strike strategy is a way for the union to pressure the airline to improve the working conditions of its flight attendants. The league has accused the airline of improper trip holding and brokering. They argue that it is impossible to provide premium service with the current staffing levels.

Customer assistance reps

Whether you’re planning a trip, checking in for a flight, or have some questions, American Airlines customer assistance reps can help. They can also provide information about the company’s various products and services.

In the past few years, customer support has become increasingly important. Using big data, customer service reps can gain more insights into customer preferences and make more informed decisions.

Customer assistance reps at American Airlines are expected to offer excellent customer service. They must understand the company’s products and policies, and be able to provide a seamless experience for customers. They must also be able to multitask, think on their feet, and handle difficult situations.

As a customer assistance rep at American Airlines, you can expect to work in a fast-paced environment. You’ll interact directly with travelers and may need to work flexible hours.

Quality assurance manager

Typically, a quality assurance manager is responsible for ensuring that the company’s products and services are consistent of the highest quality. Some of the responsibilities associated with the position include recommending improvements where necessary, maintaining and enforcing compliance with all laws, regulations, and company standards, and training employees to meet the appropriate standards.

The quality assurance manager’s job description may also include other responsibilities, including conducting hazard analyses, developing quality assurance plans, completing system audits, and identifying trends. In some cases, the role will be a long-term contract. In other cases, the quality assurance manager’s responsibilities may take a backseat to other more pressing business needs.

The quality assurance manager’s job may also involve managing employees, hiring and training new personnel, and establishing effective work schedules for all. The QA manager’s role is a vital one, requiring excellent communication skills, strong organizational skills, and a knack for leading by example.

Software Developer

Whether you’re seeking your first job or you’re a seasoned professional, American Airlines has a variety of positions to fit your needs. As a matter of fact, they have more than 6000 flights daily, which means you can get from point A to point B in less than five minutes. From a career perspective, you’ll find that there are a number of different levels to choose from, with each offering a slightly different set of benefits.

You may be wondering what exactly a Software Developer at American Airlines does. Unlike a typical IT professional, a Software Developer at American Airlines has an incredibly collaborative work environment, where you’ll be a part of the whole development process, from wireframes to bug fixes. Moreover, they’ll have access to many of the latest technologies, including Azure SQL DW, Hadoop, and Big Data BI solutions.


Several American Airlines managers have been facing a lawsuit filed by a former flight attendant. According to the lawsuit, the woman was sexually assaulted at a hotel by one of the airline’s employees. The employee claimed that he forced his way into her room and sexually assaulted her. The victim reported the incident to her employer. However, her HR discouraged her from reporting the attack.

The allegations in the lawsuit include facially discriminatory treatment by American Airlines managers and accelerated disciplinary action. The plaintiffs also claim that they were subjected to progressive disciplinary levels and that the airline failed to adhere to a neutral policy.

A jury trial is scheduled to begin on Monday in Fort Worth. The trial is scheduled to last about two weeks, and the verdict will be handed down in about six months. The lawsuit was filed in 2020 by former flight attendant Kimberly Goesling.